Develop and maintain RESTful APIs to support frontend and backend integrations
Build and manage Python-based AWS Lambda functions for serverless workflows
Configure and maintain Amazon Connect contact flows, routing logic, and queue behavior
Design and optimize DynamoDB schemas, indexes, and scalable data models
Work with AWS services such as Lambda, API Gateway, S3, DynamoDB, IAM, and CloudWatch
Collaborate with UI teams to enable seamless integration between frontend applications and backend systems
Manage infrastructure using Terraform and Infrastructure-as-Code practices
Support scalable cloud-native architectures and event-driven systems
Partner with Amazon Professional Services and internal engineering teams on key initiatives
Troubleshoot production issues and support deployments when required

5+ years experience in AWS cloud development and serverless architectures
Hands-on expertise in Python, especially AWS Lambda development
Experience with Amazon Connect and contact flow configuration
Solid understanding of DynamoDB including schema design, indexing, and scaling strategies
Experience building and consuming RESTful APIs
Experience with AWS services such as API Gateway, S3, IAM, CloudWatch, and DynamoDB
Proficiency with Terraform for infrastructure management
Understanding of event-driven and microservices-based architectures
Strong communication and cross-functional collaboration skills
Nice to Have: Experience in contact center or telephony domain, Understanding of IVR systems, call routing, or SIP concepts, AWS certifications (Associate or Professional level), Experience with CloudFormation/CDK and migration to Terraform, Exposure to IBM ODM integrations, Experience supporting production AWS environment.

Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Integration Engineer, Amazon Connect REST API

Key skills