Client Success Manager – SEO Agency

Role Overview

• Manage client communication, check-ins, follow-ups, and expectations.
• Coordinate content approvals, project updates, and pending client inputs.
• Prepare monthly client reports using KPI updates and information from the SEO team.
• Keep Asana and internal workflows organized across multiple clients.
• Understand each client’s strategy and help keep requests aligned with agreed priorities.
• Escalate deeper SEO questions to the SEO team when needed.
• Support onboarding, retention, and process improvements as the agency grows.

Requirements

• Experience in client success, project coordination, account coordination, or operations in an agency or service-based business.
• Strong written and verbal English communication skills.
• Highly organized, detail-oriented, and comfortable managing multiple clients at once.
• Familiarity with SEO concepts, reporting, and performance metrics.
• Comfortable using Asana or similar project management tools.
• Able to communicate calmly, set boundaries, and guide clients with confidence.
• Availability for weekday overlap with Eastern Time business hours.
• Interest in mental health or private practice businesses is a plus.

Benefits

• Fully remote, part-time role with room to grow.
• Flexible schedule
• Opportunity to join a mission-driven agency supporting mental health professionals.