Systems Support and Development Analyst

Role Overview

• provide day‑to‑day support to practitioners, finance staff, and managers, helping them to use systems effectively and resolve complex issues relating to system functionality and workflows
• contribute to the ongoing development and maintenance of system tools that support operating models and key transformation programmes across Adults’ and Children’s Services
• actively supporting system upgrades, including preparation and testing of new releases, and engaging with system users to improve system use and adoption

Requirements

• significant experience in using and supporting Liquidlogic and ContrOCC systems
• a proven ability to identify opportunities for, and deliver, process improvements
• experience of delivering business analysis to support change programmes within a large organisation
• the ability to clearly communicate complex or sensitive information to a wide range of non‑technical audiences.

Benefits

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day