Key skills
ITSMJavaScriptServiceNowSOAPPerformance Optimization
About this role
Role Overview
- ServiceNow platform administration and configuration
- Custom development, integrations, ITSM processes, and providing support
- End-to-end ownership of platform configuration
- Performance optimization, debugging, and troubleshooting
Requirements
- 8+ Years of experience in ServiceNow development and administration
- Strong knowledge of JavaScript (client and server-side) and Glide API
- Experience in Custom scoped application development in ServiceNow Studio
- Familiarity with Flow Designer, subflows, actions, and automation
- Experience with Integrations (REST/SOAP APIs, Integration Hub, spokes, MID Server)
- Knowledge of ACL design, roles, and platform security
- Understanding of CMDB management and CSDM data modeling
- Experience with ITSM (Incident, Problem, Change, Request, Knowledge, SLA)
- Skills in performance optimization, debugging, and troubleshooting
- Experience with Instance upgrades, cloning, update sets, and release management
- Familiarity with Automated Test Framework (ATF)
Tech Stack
- ITSM
- JavaScript
- ServiceNow
- SOAP