Support Specialist – Employee Support

Role Overview

• Provide outstanding help and support to our UK clients and their employees across the globe
• Managing telephonic queries in a professional and friendly manner
• Accurate and well-written answers to incoming queries
• Fast resolution to queries and problems

Requirements

• Fluent written and spoken English
• Forward-thinking, positive and self-motivated
• The ability, to demonstrate excellent verbal and written communication skills in English and to be customer-focused
• Confident computer user including navigating websites and online software
• Excited to learn new things and willing to invest personal time and energy in improvement
• Flexible with the ability to work independently and as part of a team

Benefits

• Video call with a member of the Talent Acquisition Team
• Employee Experience Test to complete in 15-20 minutes for the final interview. This will be shared 30 minutes before your final interview
• Final stage interview with Support Team Managers in Employee Support

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.******Be comfortable. Be you.****We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.******We hire BETTER.****Find out more about our approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.