About this role

Owning the day-to-day administration, configuration, and support of Jira and Jira Service Management
Designing and maintaining workflows, automation, permissions, SLAs, dashboards, and reports
Supporting service desk operations through well-configured queues, request types, and customer portals
Working within change management processes and contributing to upgrades, testing, and releases
Supporting colleagues through clear guidance, training, and practical problem solving
Supporting integrations, monitoring data flows, and escalating complex issues when needed
Documenting configurations and processes to support audit readiness and knowledge sharing
Stepping in to provide administration support across other business systems, such as Salesforce and NetSuite, when priorities require so.

Practical, hands-on experience administering Jira in a business or enterprise environment
A solid understanding of workflows, automation, permissions, SLAs, and reporting
Familiarity with IT service management concepts such as incident, problem, and change
A strong administration mindset, organised, detail-focused, and audit-aware
Clear communication skills and confidence working with both technical and non-technical colleagues
Curiosity and adaptability, with the ability to transfer skills across platforms.

Business Systems Administrator

Key skills