Provides integrated off-site support to patients, pharmacists, and providers.
Works closely with patients to deliver medication adherence support.
Provide “legendary” care to hospital patients by offering custom medication management services.
Serve as an off-site member of the clinic team providing prior authorization, and financial assistance.
Educate prospective pharmacy patients on the hospital pharmacy’s services.
Handle all medication needs of patients.
Grow the specialty pharmacies patient population by adhering to Shields’ programs.
Resolve insurance related issues and complete benefit investigations.
Review patient’s need for financial assistance and secure it when needed.
Document patient information within the hospital EMR and other tools required.
Ensure that patients remain on track with medication regimens.
Secure prescription renewals and assist patients with the awareness of their medications.
Identify medications requiring special storage and handling.
Answer, resolve and triage inbound inquiries.
Achieve operational objectives by inputting data and preparing action plans for follow-up.
Actively participate in process improvement initiatives.
Protect organization's value by keeping information confidential.
Update knowledge through educational opportunities and professional publications.
Other duties as assigned.

Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician.
High School Diploma or GED required.
State registered as a pharmacy technician preferred.
Nationally certified as a CPhT or equivalent strongly preferred but not required.
Strong interpersonal communication skills.
Exceptional phone skills.
Comfortable with proactively engaging patients telephonically.
Comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically.
Highly proficient in Microsoft Office particularly Excel and Word.
Able to quickly learn other programs, adapt to Shields’ unique model/tools.
Strong organizational skills a must.

Specialty Pharmacy Technician – Russian Speaking

Key skills