Own the end-to-end client onboarding process for a portfolio of customers, ensuring timely and seamless transitions, and proactively guiding clients through challenges
Build and maintain strong relationships with many different client stakeholders, acting as their trusted advisor and point of contact.
Monitor engagement, drive adoption, and proactively solve issues to ensure long-term success.
Gather valuable insights and feedback from clients to help shape product enhancements, acting as the customer’s voice within our team.
Partner with Sales, Product, and Support teams to deliver a seamless and delightful client experience.

3-5 years in Customer Success, Onboarding, Implementation, or a similar client-facing role, ideally in SaaS or healthcare technology.
Strong passion for helping clients succeed, backed by a history of fostering long-term relationships and solving client problems.
Embraces ownership mindset with ability to take initiative in a fast-paced start-up setting with exceptional attention to detail.
Exceptional organizational skills and ability to manage multiple projects and priorities in a fast-paced environment.
Outstanding written and verbal communication skills, with an ability to convey complex ideas clearly and effectively.
Personal connection to autism or autism care is a plus!

Customer Success Manager

Key skills