ServiceNow Software Delivery Manager

Role Overview

• Conduct proofs of concept to evaluate the technical feasibility of new application capabilities.
• Develop estimates and manage schedules for new ServiceNow features and releases.
• Develop training plans and approaches to increase the capabilities of Scrum Masters, software developers, and business analysts.
• Develop coding approaches as part of an integrated agile team to build features and functionality that meet the needs and priorities of the customer in a rapid and evolving environment.
• Perform code reviews to identify functional, performance, and security defects and suggest solutions and improvements.
• Direct team in the development of unit tests for regression and refactoring.
• Periodically diagnose and resolve application issues reported from production, especially code newly released into production.
• Serve as the development lead for Agile sprint efforts managing applicability and functionality of requirements identified for implementation.
• Contribute to and validate source and check code into control frequently, ensuring that developers are performing at a high level.
• Work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Collaborate with ServiceNow System Administration and key stakeholder teams to analyze and understand requirements and transform them into a valid solution.

Requirements

• Must be a U.S. Citizen with an active Secret level security clearance.
• Bachelor’s degree from an accredited university or college in a technical field such as Information Systems, Information Sciences and Technology, Engineering, or Computer Science, or the equivalent combination of education, technical training, or work experience.
• Experience with ServiceNow as a developer and/or administrator.
• Minimum of five (5) years of progressive management experience.
• At least ten (10) years of hands-on experience in similar work.
• Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use.
• Experience in Java EE, web applications, web services, and SQL.
• Experience in SDLC core principles including Agile, continuous integration, and test-driven and automated regression.
• Experience with source code control and change management processes.
• Understanding of cyber and application security principles and best practices.
• Understanding of object-oriented concepts & design patterns, HTTP state management techniques and challenges, relational database models, transactions, unit testing, continuous integration, and single-page architectures.
• Knowledgeable in SDLC Experience building case management systems.
• Understanding of test-driven development methodology.
• Experience standing up continuous integration and continuous delivery pipelines.
• Strong analytical, problem-solving, and communication skills.
• Ability to multitask and prioritize effectively.

Tech Stack

• Java
• SDLC
• ServiceNow
• SQL

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources