Rimini StreetRemote
Associate Customer Success Manager
United States of America
Full Time
3 weeks ago
$71,000 - $89,000 USD
Visa Sponsor
Key skills
Customer Success OperationsCustomer Success AdministrationRevenue OperationsEnterprise Account ManagementRenewal Support ProcessesCRMExcelPowerPointProject ManagementBudgetingCommunicationCustomer SuccessSales
About this role
Rimini Street, Inc. is a global provider of enterprise software support and managed services, seeking an Associate Customer Success Manager. This role will provide administrative support to Sales Engagement Managers, ensuring customer satisfaction and retention throughout their lifecycle with the company's platform.
Responsibilities:
- Maintain and update Health Scorecards to support executive engagement, EBRs, and other critical customer engagements
- Maintain account risk and objectives tracking to enable improved SEM management and visibility
- Coordinate and document internal discussions related to executive sponsor programs and account strategy
- Support account plan creation and updates to maintain current strategy, objectives, and execution plans
- Open and manage internal requests as needed to support account activities and ensure timely resolution
- Coordinate internal meetings with cross-functional stakeholders to align priorities and next steps
- Support Client Onboarding/Client Engagement meeting coordination and follow-up documentation
- Assist in preparation for Executive Business Reviews (EBRs) including planning and materials preparation
- Coordinate preparation of materials used to support customer renewal, value proposals, ticket analysis, and other supporting items
- Help maintain a rolling schedule of renewals for 9 months out for customer planning and budgeting
- Attend Renewal forecast sessions on weekly basis
- Where needed, help coordinate contracts, SOW creation for Cross-Sell Activities
- This may include coordinating contract, working with Order administration and our Professional Services Teams
Requirements:
- 3–6+ years in Customer Success Operations, CS Admin, or RevOps
- Experience supporting named, high-touch enterprise account models
- Familiarity with renewal and expansion support processes
- Strong CRM, reporting, and cross-functional coordination skills
- Proficient with Excel and PowerPoint
- Excellent Communication Skills
- Project Management skills a plus
- Must be able to multitask working with many opportunities
- High school diploma