Staff Reliability Engineer

Role Overview

• Partner with application and platform teams to embed reliability into system design, development, and operations
• Support implementation and operationalization of Service Level Objectives and reliability indicators
• Contribute to improving observability coverage across logs, metrics, traces, and events
• Apply reliability patterns such as fault isolation, failover, and recovery mechanisms in collaboration with engineering teams
• Participate in and support improvements to the incident lifecycle, including detection, response, root cause analysis, and follow-up actions
• Assist in identifying reliability risks and performance bottlenecks and contribute to remediation efforts
• Support continuous improvement initiatives focused on reducing incident volume and improving system stability
• Apply established enterprise standards for observability, resilience engineering, and Service Level Objectives
• Support adoption of reliability practices across teams through hands-on guidance and collaboration
• Contribute feedback to help evolve reliability frameworks and tooling
• Develop and enhance automation for incident response, monitoring, and operational workflows
• Leverage existing platforms (e.g., observability tools, incident management systems) to improve efficiency and visibility
• Utilize AI-enabled capabilities where appropriate to support diagnostics and operational workflows under defined governance
• Work closely with product, platform, and ITSM teams to align on reliability improvements
• Participate in cross-team initiatives focused on improving system resilience and operational maturity
• Contribute to knowledge sharing within the reliability engineering community

Requirements

• Experience in one or more of the following: system integration, software development, system administration, or operations engineering
• Familiarity with software development life cycle (SDLC) and production support models
• Understanding of monitoring, observability, and performance optimization concepts
• Experience supporting applications in cloud and/or on-premises environments
• Working knowledge of CI/CD pipelines and deployment practices
• Basic understanding of incident management and root cause analysis processes
• Knowledge of system reliability principles, including availability and performance engineering
• Strong problem-solving skills with a focus on continuous improvement
• Ability to collaborate effectively across engineering and operations teams

Tech Stack

• Cloud
• ITSM
• SDLC

Benefits

• Flexible Work Arrangements