On-site support, product training and integration of Platts services within customer workflows.
Serve as team champion.
Strategize with Commercial and other teams to discuss client needs, deliverables and feedback.
Assist in growing the S&P Global Platts business by collaborating with Commercial.
Responsible for client onboarding, product training, relationship building and client deliverables.
Seek client solutions by partnering with Client Service, Editorial, Product, Marketing, etc., globally.
Travel and meet with clients to understand their view; share feedback internally as necessary.
Collaborate with global Client Service teams on best practices, lessons learned, etc.

Bachelor’s Degree from accredited college or university
English command written and oral
Spanish command written and oral
3+ years of related work experience industry related work experience is required (finance, banks or trading)
Previous client support and/or Sales interaction.
A self-starter who’s organized and willing to own a portfolio of clients.
Time management and prioritization – managing multiple client requests, including product demonstrations, product training, and engagement documentation.
Ability to lead individual and group trainings effectively and succinctly, at all levels within a company.
Knowledge of energy, commodities and financial markets.
Ability to travel. ~40% travel time and meet with clients.
Experience with CRMs (Salesforce), Excel, Quip, Zoom, Teams API and Technology understanding.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Customer Success Manager

Key skills