Key skills
Cyber SecurityPMPServiceNowGoAgileScrumLeadershipCommunicationCollaboration
About this role
Role Overview
- Lead day-to-day delivery of the STORES 2.0 modernization effort, including planning, requirements, design, development, testing, training, deployment readiness, and transition from the legacy system.
- Manage a multidisciplinary team, including business analysts, QA/testers, trainers, developers, architects, integration resources, and technical leads.
- Drive execution using a modified SAFe Agile model, including backlog management, sprint planning, PI planning support, dependency tracking, release planning, and delivery reporting.
- Maintain an integrated delivery schedule with clear milestones, dependencies, critical path activities, risk-based forecasts, and corrective action plans for schedule variances.
- Manage scope, priorities, and requirements traceability across business needs, user stories, technical design, test cases, training materials, and delivered functionality.
- Coordinate delivery of the ServiceNow scoped application with platform architects, developers, administrators, integration teams, security stakeholders, and platform governance processes.
- Oversee planning and coordination for data migration, system integrations, interface testing, reconciliation, and data validation activities.
- Manage release and deployment readiness, including go/no-go criteria, defect burn-down, stakeholder signoff, training completion, production support planning, and post-deployment stabilization.
- Lead transition planning from legacy STORES to STORES 2.0, including cutover planning, operational readiness, user adoption, business process transition, and support for legacy retirement activities.
- Facilitate customer meetings, governance forums, stakeholder reviews, decision briefings, risk reviews, and executive status updates.
- Track and drive closure of risks, issues, decisions, dependencies, action items, and customer priorities.
- Coordinate with cybersecurity, compliance, and authorization stakeholders to ensure security requirements, documentation, testing, and release activities are built into the delivery schedule.
- Promote accountability, collaboration, and delivery discipline across the team while balancing technical complexity, customer priorities, and schedule commitments.
Requirements
- Bachelor’s degree in information technology, computer science, engineering, business, or a related field.
- 10+ years of experience managing IT application development, modernization, or enterprise software delivery projects.
- 5+ years of experience leading Agile or hybrid Agile delivery teams.
- Demonstrated experience managing teams of 20 or more personnel across business analysis, development, testing, training, architecture, and technical delivery functions.
- Experience leading complex legacy modernization efforts involving custom application development, data migration, integration, testing, training, deployment, and operational transition.
- Strong understanding of Agile delivery practices, including backlog management, sprint execution, release planning, dependency management, and Agile metrics.
- Proven ability to manage schedule, scope, risks, issues, dependencies, and delivery commitments for complex, high-visibility projects.
- Excellent customer communication skills, including the ability to brief senior stakeholders, facilitate decisions, manage expectations, and communicate technical issues in clear business terms.
- Strong leadership, organization, problem-solving, conflict-resolution, and team management skills.
Preferred Qualifications
- Experience delivering ServiceNow custom or scoped applications.
- Experience supporting Federal Government or DoD IT modernization programs.
- Experience with ServiceNow platform governance, workflow automation, integrations, data migration, and release management.
- PMP, SAFe Agilist, PMI-ACP, Scrum Master, or related certification.
Tech Stack
- Cyber Security
- PMP
- ServiceNow
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan