IT Business Operations Manager

Role Overview

• Provide onsite and remote support for end-user devices, thin clients, printers, barcode printers, copiers, scanners, mobile devices and conference room AV
• Create and manage incidents and service requests in ServiceNow; track SLAs and ensure timely resolution
• Act as the primary liaison between plant users, plant management and centralized IT; escalate to specialized teams when required
• Maintain and audit MDF/IDF network cabinets; ensure physical security and quarterly cleaning
• Ensure critical workstations are connected to UPS, backups are in place, patches are applied and EOL/EOS hardware/software is tracked
• Manage building alarm, access control and CCTV/surveillance systems; support plant security and surveillance queries
• Maintain IT asset inventory, warranties, spares and end-of-lease returns; coordinate procurement and proper disposal/decommissioning
• Support plant technology projects (network/Wi-Fi upgrades, scanner replacements, site rollouts) and provide onsite project coordination
• Advanced programming across major languages (C#, Java, Python, Progress 4GL, VB, SQL) to develop, enhance and maintain plant automation, integrations and custom applications
• Build and maintain automation for device provisioning, patching, reporting, and routine maintenance tasks; implement CI/CD pipelines where applicable
• Develop queries, dashboards and ad-hoc reports to provide actionable analytics for plant leadership and to measure KPI improvements
• Design and deploy scripts and small applications to reduce manual work, improve data quality and integrate plant systems with central ERP and cloud services
• Maintain, design and deploy applications to support communication between various manufacturing components/machines
• Lead testing, deployment and rollback plans for application changes; document SOPs and runbooks for automated processes
• Mentor and train plant staff on automation tools and best practices; share reusable components and standards with other PTMs

Requirements

• Associate's degree in IT, Computer Science, Business Management or related field required
• Minimum 5 years supporting and managing IT in a manufacturing or plant environment
• ERP experience (AS400) required
• Expert programming and scripting across major languages (C#, Java, Python, Progress 4GL, VB, SQL)
• Hands-on experience with Windows desktop/laptop support, Active Directory, Okta, ServiceNow (or similar ITSM)
• Networking fundamentals, UPS/backup systems, CCTV/access control systems, and device provisioning automation
• Familiarity with CI/CD concepts, version control (Git), and basic cloud integration patterns

Tech Stack

• Cloud
• ERP
• ITSM
• Java
• Python
• ServiceNow
• SQL

Benefits

• medical & dental
• generous leave policies
• retirement program