Own end-to-end AI delivery projects across EMEA, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally
Partner closely with teams in North America while helping establish regional expertise and customer success across EMEA

Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
Demonstrated project management experience, including managing multiple complex workstreams simultaneously
Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
2+ years of experience in conversational design, conversational AI, bot development, or related fields
Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
Experience working directly with enterprise customers in implementation, consulting, or delivery roles
Experience operating in global or international customer environments preferred
Fluency in a second language strongly preferred
Background in Linguistics preferred
Experience with prompt engineering preferred
Experience with Dialogflow CX preferred

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend

Conversational Designer

Key skills