Provide the governance and oversight to ensure identified issues receive appropriate remediation and corrective action.
Coordinate end-to-end Issues Management processes and ensure that the Payments is in compliance with policy/process requirements
Effectively lead Issues calls with internal and external stakeholders with a focus on outcomes
Collaborate with Business Leaders, Business SME's, Control, Compliance, Ops Risk, Legal, and other partners to document Self-Identified Issues and the corresponding risk mitigation plans
Coordinate and perform Root Cause Analysis, Corrective Action Development and ensure subsequent mitigation of risk and gaps through what is delivered in the Corrective Actions
Create detailed risk mitigation plans with appropriate milestone timelines to ensure timely issue closure in accordance with Issue Management policy.
Document progress throughout the Issue Management process including a detailed memo to support issue closure.
Coordinate and perform Sustainability Testing with the business to ensure Corrective Actions are effective and sustainable over time.
Ensure based on the results that Issues are ready to be validated or propose changes to enhance controls prior to validation.
Provide regular issue updates in eGRC platform as dictated by policy.
Create weekly, monthly, and quarterly reporting on issue portfolio.
Participate in issue status calls.
Other duties as assigned.

Bachelor's degree, or equivalent work experience
Five to seven years of applicable experience
Financial Industry experience including working with Payments, Banking or Fintech
Understanding of Payment Services' operations, products/services, systems, and associated risks/controls
Must possess exceptional critical thinking and decision-making skills with minimal oversight.
Experience with written communication demonstrating effective business acumen (e.g. – CPMA memos, extensions).
Thorough knowledge of Risk/Compliance/Audit competencies
Effective written and verbal communication skills
Strong analytical, problem-solving and negotiation skills
Strong presentation, interpersonal, written, and verbal communication skills
Proficient Microsoft Office (Word, PowerPoint, SharePoint)
Archer/eGRC experience

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Payment Services Risk & Compliance Coordinator

Key skills