Serve as an advocate for our clients, auctions, carriers, and all beneficiaries of our product and service offering
Leverage relationships across Logistics, BPOs, and CAI to exceed client expectations and deliver an exceptional client experience
Responsible for remediating issues and addressing all escalations in a timely and effective manner
Work closely with carriers, drivers, BPO partners, and team members to deliver on client SLAs
Leverage tools, dashboards, and reports to create an exceptions-based approach to remediating out-of-compliance inventory and follow through to resolution
Communicate effectively and clearly articulate client needs; collaborate effectively in a cross-functional team setting to collectively exceed client expectations
Work closely with our DHL Control Tower to ensure seamless connectivity between Planners/Coordinators and field-based team in support of delivery and execution
Play key role in requirements gathering and operational capability identification in new lines of business and delivery of new products and services
Prepare, analyze, and present operational metrics and report for business reviews, operational performance reviews, and ‘state of the business’ discussions
Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
Serve as the ‘Go To’ subject matter expert for your area of responsibility and book of business.

High School Diploma/GED and 5 years' experience in a related field
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience
OR 7 years’ experience in a related field
Safe driver's needed; valid driver's license required
Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identify issues and problems
Track record of taking initiative in managing multiple priorities and to work effectively under pressure when facing extremely short deadlines
Excellent verbal and written communication skills
Good judgment, discretion, tact and the ability to work easily at all levels within the organization
Ability to partner well with colleagues in a matrixed work environment
Ability to work independently and to undertake responsibilities with minimal guidance
Adapting approach and comfortable with ambiguity
Must be adept at handling complex situations and businesses.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Senior Vehicle Operations Logistics Specialist

Key skills