Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each account assigned within their portfolio.
Responsible for client utilization and leveraging our software to align with client’s objectives across multiple applications.
Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and others as needed.
Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives.
Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights.
Oversee the account launch process ensuring all accounts/groups are effectively ‘launched’ utilizing applicable resources to ensure customer success.
Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells.

Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity.
Internal experience as a performance manager with multiple years of exceptional client retention results and/or experience with vAuto, Stockwave, KBB ICO and other Cox Automotive products is a plus.
Highly motivated self-starter capable of working remote independently part of a remote based team.
Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
Outstanding relationship management capabilities.
Strong communication and interpersonal skills.
Proficiency in using Customer Relationship Management Systems and other automotive management systems.
Technically savvy and proficient in Microsoft Office.

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.

Performance Manager

Key skills