Vice President – Commercial Operations

Role Overview

• Lead the development and execution of the commercial operations strategy aligned with corporate and commercial objectives.
• Build and operationalize launch readiness plans to support the company’s first and future product launches.
• Partner with Commercial leadership to support annual brand planning, strategic planning, and long-range commercial forecasting.
• Ensure operational readiness across sales, marketing, market access, patient services, and analytics functions.
• Establish scalable infrastructure, processes, governance, and KPIs to support commercial growth.
• Design and optimize field force infrastructure including territory alignment, targeting, call planning, deployment strategy, and performance management.
• Lead incentive compensation design and administration while ensuring compliance and alignment with business objectives.
• Oversee CRM systems, commercial platforms, dashboards, and reporting tools to support field execution and customer engagement.
• Develop sales enablement capabilities and operational processes to maximize field effectiveness and customer experience.
• Build and lead commercial analytics capabilities including forecasting, market research, competitive intelligence, and performance reporting.
• Establish executive dashboards and reporting processes to support data-driven decision making.
• Oversee implementation and optimization of commercial systems and technologies, including CRM, data warehouses, analytics platforms, and digital engagement tools.
• Ensure strong data governance, operational efficiency, and business continuity across commercial systems and processes.
• Serve as a strategic partner to the Chief Commercial Officer and Commercial Leadership Team.

Requirements

• Bachelor’s degree required; MBA, PharmD, MPH, or other advanced degree preferred.
• 12–15+ years of progressive experience in biotechnology, pharmaceutical, or specialty healthcare organizations.
• Minimum 7+ years of leadership experience within commercial operations, sales operations, analytics, or related commercial functions.
• Proven experience supporting successful product launches, preferably within specialty pharma, rare disease, oncology, immunology, or other specialty markets.
• Experience building commercial infrastructure and capabilities within emerging biotech or high-growth organizations strongly preferred.
• Deep expertise across commercial operations disciplines including: Forecasting and analytics, Sales operations and field effectiveness, CRM systems and commercial technologies, Incentive compensation, Market research and competitive intelligence, Launch excellence and operational readiness.
• Strong understanding of the biopharma commercialization process and healthcare compliance environment.
• Demonstrated ability to lead cross-functional initiatives in complex, matrixed organizations.
• Strong strategic thinking, analytical problem-solving, and executive communication skills.
• Proven ability to build and develop high-performing teams.
• Entrepreneurial mindset with comfort operating in ambiguity and rapid-growth environments.
• Ability to travel up to 30%

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development