About this role

Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process
Handle customer inquiries efficiently and empathetically via phone and email
Advise customers with in-depth knowledge of SIXT’s products, services, and mobility solutions
Boost customer satisfaction and loyalty through friendly, professional, and solution-oriented service
Identify and escalate complex cases when necessary, collaborating closely with internal teams
Serve as an active team player and support administrative tasks

Native or near-native German speaker with fluent English
Minimum 1 year of experience in a customer-facing or service-oriented role
Proficient with MS Office; experience with CRM systems is a plus
Strong written and verbal communication skills, maintaining a positive and professional tone at all times
Ability to work a rotating schedule Monday through Sunday, fully remote from home with a stable internet connection and a quiet workspace

Customer Service Agent, German and English Speaking

Key skills