Business Analyst
Harrisburg, Pennsylvania, United States of America
Contract
2 weeks ago
No Visa Sponsorship
Key skills
AzureServiceNowTFSAzure DevOpsCommunication
About this role
Role Overview
- Gather, analyze, and document business, functional, and user requirements
- Support IT systems including CWIS, AFCARS reporting, and Title IV-E systems
- Assist in transition to the Child Welfare Case Management (CW CM) system
- Manage defects, change requests, and system enhancements
- Track project progress, timelines, and deliverables
- Provide status reporting and ensure compliance with state and federal requirements
- Support User Acceptance Testing (UAT), deployment, and issue resolution
- Perform data quality analysis and compliance tracking
- Collaborate with stakeholders, SMEs, and cross-functional teams
- Facilitate meetings, workshops, and presentations
- Support end users and resolve business and technical issues
- Maintain documentation using Microsoft tools and systems such as TFS, Azure DevOps, MTM, ServiceNow
Requirements
- 7+ years of experience in Business Analysis and requirements development
- Strong knowledge of business analysis principles and techniques
- Experience supporting system development, testing, and deployment
- Strong communication, analytical, and problem-solving skills
- Ability to manage multiple priorities and stakeholders
- Proficiency in Microsoft tools ( Excel, Word, PowerPoint, Outlook )
- IIBA certification (preferred)
- Experience in Child Welfare or Human Services domain
- Experience with Azure DevOps, TFS, ServiceNow, or similar tools
Tech Stack
- Azure
- ServiceNow
- TFS
Benefits
- Flexible work from home options