Lead Product Manager – Risk Platform

Role Overview

• Defines and articulates a clear product vision and roadmap for the Zelle Risk Platform, aligned to enterprise objectives, risk strategy, and customer needs.
• Collaborates with Product Management peers across business lines to create a unified vision for customer-facing solutions, ensuring consistency across product lines.
• Leads multiple features or products, balancing short-term delivery with long-term strategic value.
• Serves as the voice of the customer throughout the product lifecycle, actively listening across multiple channels and touchpoints.
• Transforms customer and market insights into actionable product enhancements that improve user experience and drive adoption.
• Uses qualitative and quantitative data to validate problem statements, prioritize opportunities, and measure outcomes.
• Works closely with product, fraud risk management, analytics, engineering, vendor, and technology partners to solve complex real-time risk platform challenges.
• Leverages industry trends, competitive insights, and technical knowledge to deliver differentiated, value-added solutions.
• Drives product-line innovations that improve customer outcomes and business performance.
• Clearly defines product requirements, grooms user stories, and partners closely with engineering teams to ensure high-quality delivery.
• Operates effectively in a highly collaborative environment, influencing without authority to align teams toward shared goals.
• Ensures product delivery meets scope, quality, timeline, and customer expectations.
• Demonstrates strong technical understanding and the ability to work directly with technologists to deliver scalable, secure solutions.
• Oversees the integration of appropriate risk, security, and compliance controls into product design and delivery.
• Supports the company’s commitment to protecting the integrity, confidentiality, and availability of systems and data.

Requirements

• Education and/or experience typically obtained through completion of a bachelor’s degree
• Typically 8 years of experience in Product Management or related roles, with ownership of platform capabilities, service/API-driven products, decisioning software, or internal-facing technical products.
• Proven experience leading complex product initiatives across cross-functional teams.
• Strong customer-centric mindset with demonstrated ability to translate insights into shipped product value.
• Demonstrated experience in design thinking and agile development process and methodology
• Solid technical fluency and comfort working closely with engineering teams.
• Experience operating in regulated environments or with strong risk and compliance considerations preferred.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.