Advise and arrange travel for corporate business customers (both individuals and groups) in the US
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use of one of our Global Distribution System's (GDS) Sabre, Apollo, or Amadeus
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Prevent fraudulent callers from trying to book trips afterhours by following our security protocols
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise (Sabre, Apollo, Amadeus)
3+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
Excellent professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Resolving customer issues quickly and independently/with supplier
Teamwork and openness to feedback

VIP Travel Consultant – Evenings, Overnights

Key skills