Design and deliver Tableau reporting solutions that provide actionable insights and data-driven decision support across Customer Service, Customer Solutions, Fraud, Collections & Recovery Operations
Leverage advanced analytics to help leaders proactively manage performance, optimize operations, and improve business outcomes
Collaborate with stakeholders across Customer Service, Customer Solutions, Fraud, Collections & Recovery organization to proactively gather and refine requirements for new BI or analytics solutions, applying a holistic approach and data visualization best practices
Act as the primary liaison between Operations users and development teams, managing communications on project status, risks, issues, scope changes, and evolving requirements
Design and build multi-layer Tableau dashboards and self-service analytics that clearly communicate operational performance and enable leaders to take timely course-correcting actions

Bachelor's degree in STEM related fields, such as Engineering, Computer Science, Data Science, or Math with minimum 4+ years of experience between performing analytics; OR in lieu of a degree, 6+ years of experience between performing analytics
4+ years of hands-on Experience in SQL /SAS with proven ability to leverage advanced algorithms and be efficient in handling complex/large data
4+ years of hands-on experience with data visualization tool (Tableau)
2+ years of experience in Python for statistical analysis, forecasting, data mining
4+ years of Microsoft Office (Excel, PowerPoint, Word)

best-in-class employee benefits and programs that cater to work-life integration and overall well-being
career advancement and upskilling opportunities

Manager, Advanced Analytics and Insights

Key skills