Investment Specialist, Bilingual in French and English

Role Overview

• Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects.
• Advises customers on wealth and investment strategies and products that meet customer’s objectives.
• Fulfills sales and service activities for the customer in accordance with approved procedures.
• Identifies and makes referrals to other business groups as needed.
• May make outbound calls to customers and look proactively for opportunities to enhance customer experience by providing products that meet investment needs.
• Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
• Provides professional quality sales and service for customer and prospect inquiries, issues, and requests.
• Probes to understand customer needs and advises them through their unique investment needs.
• Achieves sales targets with a focus on relevant investment products.
• Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.
• Escalates complex or unresolved customer situations to senior managers as required.
• Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.
• Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.
• Integrates marketing promotions and programs into customer conversations where appropriate.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.

Requirements

• Typically between 2
• 3 years of relevant experience
• Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
• High school diploma or equivalent work experience
• Knowledge of competitive market place trends and product offerings
• Knowledge of BMO Investment / BMO InvestorLine products and services
• Completed Canadian Securities Course (CSC) / CIRO licensed as an Investment Representative preferred
• Canadian Investment Regulatory Exam (CIRE) and the Derivatives Exam will need to be completed during a specified time to become fully functional in the role
• Some understanding of Risk Management & Compliance
• Verbal & written communication skills
• Good in both French and English, preferred
• Organization skills
• Good
• Collaboration & team skills
• Good
• Analytical and problem solving skills
• Good

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans