ATM Managed Service Training Manager

Role Overview

• Design and execute a global training strategy for ATM Managed Services that aligns with operational goals, service-level agreements (SLAs), and customer expectations.
• Build standardized onboarding, refresher, and advanced training programs to support AMS operations, monitoring centers, and support teams.
• Establish a scalable training roadmap that supports new tools, system implementations, and operational growth.
• Partner closely with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps.
• Collaborate with country and regional leaders to ensure training content and delivery align with local operational requirements while maintaining global standards.
• Act as the primary point of contact for AMS training initiatives across regions.
• Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics.
• Use operational data, KPIs, audit findings, and root-cause analysis to assess training effectiveness and guide enhancements.
• Provide regular reporting to leadership on training participation, results, and operational impact.
• Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability.
• Support continuous improvement initiatives related to monitoring processes, VMS enhancements, and operational workflows.
• Identify opportunities to streamline processes, improve knowledge transfer, and increase operational efficiency through training innovation.

Requirements

• Bachelor’s degree in Business, Operations, Technology, Training & Development, or a related field.
• Minimum of 5+ years of experience in ATM operations, managed services, financial services operations, or technical service environments.
• Proven experience building and managing training programs in operational, SLA-driven environments.
• Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models.
• Demonstrated experience translating business objectives into actionable training and operational enablement strategies.
• Proficiency with training tools, learning platforms, and operational reporting systems.

Benefits

• Willingness to travel domestically and internationally as business needs require
• Relocation assistance is not available for this role