Ability to interact and build positive relationships with assigned North American and International Distributors.
Effectively handle phone calls, emails, web and fax transactions to ensure customer/consumer satisfaction by supporting Allegion’s Key Performance Indicator’s (KPIs).
Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
Consistently improve and manage customer communication flow on promotions and product information.
Update, maintain, and analyze customer account profiles.
Be an involved business partner.
Take ownership while exercising good judgment and propensity to effect change.
Maintain working knowledge of all company products, services, and promotions.
Operate under Allegion guidelines when resolving issues.
Attend meetings as required to represent the department and company.
Handle multiple tasks simultaneously including, but not limited to, detailed order entry of custom door & service parts, respond to inbound calls & email inquiries, complaint resolution, research & placement of quality replacement orders, maintaining Allegion’s competitive edge through impeccable attention to detail and customers’ needs.

Associate’s Degree or 3-5 years of account/customer management experience.
Experience with order management system.
Proficient in Microsoft Office (Excel, Word, PowerPoint, outlook email, etc.)
Must be reliable and have a positive attitude.
Demonstrate initiative and willingness to overcome challenges.
Excellent written and verbal communication skills.
Ability to work effectively in a team setting or individually as may be required.
Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions.
Ability to recognize and adapt to change.
Bachelor's Degree (preferred).
Experience with SAP order management system (preferred).
Effective negotiation skills (preferred).
Export/Import Compliance (preferred).
High level of enthusiasm and passion for excellence (preferred).
Excellent critical thinking, analytical, leadership, organization, and interpersonal skills (preferred).
Ability to work across organizational boundaries and levels (preferred).

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Unlimited Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Distributor Relationship Manager

Key skills