Design, develop, deliver, and maintain customer-facing, best-in-class user content
Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more
Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs
Analyze specifications and product descriptions and recommend the best documentation approach
Learn the customer experience through hands-on usage of our networking products
Follow established style and process guidelines to provide consistency and completeness
Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes

5+ years of experience producing technical content
BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience
Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology
Ability to research complex technical concepts (independently and collaboratively)
Familiarity with XML authoring, content management, and courseware development tools
Strong problem-solving skills;
Excellent communication and collaboration skills
Ability to utilize AI tools to scale the creation of content, retaining high quality output.

Courseware Developer

Key skills