Manager, Professional Services

Role Overview

• Coordinates assignment of colleagues to implementation projects and ongoing support accounts
• Manages individual team member workloads
• Intervenes and maintains contact in difficult client situations to drive projects to a successful conclusion
• Accountable for meeting profitability and efficiency standards for client delivery
• Ensures that all team members record hours worked in accordance with Origami's time entry policy
• Ensures team members have the necessary tools, knowledge, skills to execute upon assigned deliverables
• Maintains service team assignments in Salesforce
• Accountable for ongoing quality of the data that drives service team metrics and for senior management reporting
• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions
• Identifies potential scope creep / out-of-scope work and escalates to Project Manager
• Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing
• Records hours worked in accordance with Origami's time entry policy
• Facilitates the execution of strategic and tactical initiatives throughout the year
• Provides innovative ideas for ongoing improvement and evolution of the service model
• Identifies and coordinates additional training opportunities for team members
• Responsible for daily performance management of team members
• Completes team member performance evaluations and manages the performance review and compensation process for their team members
• Provides coaching and oversight of each team member to ensure productivity and quality
• Acts as a mentor to less experienced Origami colleagues
• Assists with the training and onboarding of new Origami colleagues

Requirements

• Bachelor’s Degree in a business or technical field
• JavaScript, XML, SQL preferred
• 5+ years of previous client facing experience in a professional services environment
• 2+ years of people leadership experience in a professional services environment
• Insurance Claims, Billing and Policy or RMIS, GRC, EHS, and/or Healthcare software industry

Tech Stack

• JavaScript
• SQL

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off – Flexible options plus 10 paid company holidays where available**
• Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
• Generous family leave options—including adoption and foster care placements
• Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
• Retirement Savings – 401(k) with company match up to 4%
• Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
• Education Assistance Program – to help colleagues pursue industry/role-specific certifications
• Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
• Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage **Flexible PTO not available in California or the UK