Lead, coach, and develop ocean operations teams through training, feedback, and performance reviews
Foster accountability, professionalism, consistency, and a customer-focused team culture
Oversee service delivery, SLA adherence, process execution, and accurate invoicing
Partner with leadership, sales, clients, global teams, and vendors to resolve issues and improve service
Lead pricing, process, and service negotiations that support customer needs and business growth
Monitor performance, financial metrics, forecasts, and scorecards to drive efficiency and cost control
Resolve complex customer, carrier, port, CFS, forwarder, and broker challenges
Support new business onboarding through proper setup, SOPs, and operational readiness
Share industry, trade, market, regulatory, and process updates with teams and customers
Drive continuous improvement to enhance efficiency, service quality, and customer relationships

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities

Ocean Product Manager

Key skills