Retail Sales Associate

Role Overview

• Greet customers and discuss type, quality, and quantity of merchandise or services required.
• Maintain a high level of product and service knowledge.
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards.
• Adapt communication style in order to deliver information effectively to a range of individuals.
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities.
• Take orders from customers and prepare products for purchase.
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself.
• Assist with display of merchandise.
• Assist with inventory management.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Prepare merchandise for purchase.
• Work in partnership with management and other employees to maximize store sales and in-store presence.
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Available to work any shift depending on Store Operation.
• General housekeeping of store spaces (vacuum / sweep sales floor area, wipe down counters & glass display cabinets, etc.).
• ID customers as required by Cannabis Retail Store Handbook.
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.

Requirements

• Must provide a copy of completed Selling It Right
• Cannabis Retail Certification.
• Must provide a copy of clean Criminal Background Check prior to start date.
• Minimum 2-3 years of Retail Experience in sales and customer service required.
• A valid First Aid certification is considered an asset.
• Must have knowledge of and passion for cannabis and accessories.
• Must be available for shift work any time according to business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different locations.
• Excellent written and verbal communication skills.
• Team player mentality.
• Ability to compute basic mathematical problems.
• Attention to detail.
• Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advice.

Benefits

• Significant opportunity for growth
• Experience and learning