Growth Support Specialist, Bilingual Spanish Preferred

Role Overview

• The Growth Support Specialist works in conjunction with the Community Liaison/Business Development team to support patient admissions and census growth.
• Inbound/outbound communication with patients and referral partners and will explain benefits of enrollment with the company and schedule the first appointment.
• Responsible for patient insurance verification.
• Responsible for processing internal and external inquiries relating to patient eligibility and admission.
• Educate patients and referral partners on our mission to provide high-quality personalized healthcare in the home for people that need it most.
• Adhere to internal quality, productivity, standard work expectations and compliance standards.
• Thoroughly understand eligibility and enrollment processes for the Medical Group.
• Timely, professional responsiveness to direct emailed inquiries.

Requirements

• High School diploma or equivalent
• 1+ years of experience in a health care related field
• Proficient in Microsoft Excel, Word and Outlook
• Strong customer service, organizational, and interpersonal skills with ability to prioritize tasks
• Professional demeanor, dependable, and self-motivated
• Must be able to communicate effectively and professionally with all personnel levels inside and outside the organization

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training