Senior Facilities Manager

Role Overview

• Manage day-to-day facilities services across assigned sites, including building operations, maintenance coordination, vendor services, and workplace support while ensuring compliance with client agreements and service level expectations through regular inspections and quality checks
• Track and coordinate resolution of open issues, vendor commitments, and action items across sites; prepare operational summaries, dashboards, and status updates; serve as key coordination point between Facilities Management, Engineering, Workplace Experience, and account partners
• Build positive relationships with clients and stakeholders; manage requests through proper documentation and approval processes; communicate effectively regarding service delivery, operational impacts, and incidents; participate in meetings and exercise discretion with sensitive matters
• Provide daily coordination and guidance to facilities staff and vendors; set expectations for responsiveness and work quality; coach on proper escalation and documentation; promote collaboration across departments and support a culture of safety and accountability
• Monitor work order activity in Corrigo/CMMS to ensure timely response and accurate documentation; review aging tickets and service trends; partner with teams to resolve issues; use data to identify service gaps and support performance reporting
• Coordinate vendor service delivery and ensure contract compliance; review proposals for accuracy and business need; monitor building systems (HVAC, electrical, plumbing, fire/life safety); support maintenance planning and translate technical issues into stakeholder communications
• Support incident management, escalation, and corrective action tracking during service disruptions; ensure compliance with safety standards, audits, and regulatory requirements; assist with budget tracking, invoice review, and cost control while identifying savings opportunities

Requirements

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field preferred
• Minimum 7–10 years of progressive experience in large-scale, multi-site facilities management, corporate real estate, property operations, or workplace services
• Proven experience supporting multi-site portfolios, large corporate campuses, high-demand client environments, or complex facilities operations with demonstrated ability to manage competing priorities across multiple locations
• Strong track record coordinating vendors, service providers, internal teams, and client stakeholders to deliver consistent service across complex operational environments
• Working knowledge of building systems (HVAC, electrical, plumbing, fire/life safety), facilities operations, preventative maintenance, work order management, service delivery, compliance support, and operational risk management
• Experience using CMMS platforms such as Corrigo, ServiceNow, or similar systems for work order management, reporting, and operational tracking
• Strong proficiency with Microsoft Office Suite (Excel, PowerPoint, Word), Teams, Outlook, SharePoint, Smartsheet, reporting tools, dashboards, and workflow tracking systems
• Ability to work independently, manage multiple competing priorities simultaneously, respond effectively to urgent operational matters, and maintain composure in fast-paced, dynamic environments.

Tech Stack

• ServiceNow

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay