Lead complex projects in our Payvider Operations portfolio
whether EMR, Health Benefits Management, or Pharmacy system implementations; working independently but overseeing a team to develop project charters, creating business cases, managing schedules, budgets, and risk with minimal supervision while escalating strategically when needed
Present to senior leadership with confidence and clarity, translating complex technical and project information into actionable insights that drive decision-making across client and internal stakeholders
Manage diverse, matrixed project teams (Business Analysts, Data Analysts, Clinical teams, Communications, vendors) through facilitation and mentorship, ensuring alignment across internal TELUS teams and external client organizations
Champion standardized project management methodologies, tools, and collaborative platforms while driving delivery excellence and mentoring functional team members
Manage and analyze complex reporting and ensure implementations deliver tangible benefits to TELUS Health and customers
Develop highly effective project communications (infographics, briefing notes, executive reports) tailored to diverse audiences, from client-facing comms to executive leadership/Steerco updates

Bachelor's degree in Business, Computer Science, Healthcare, or a related field
Project Management Professional (PMP) certification
Minimum 5+ years of progressive project management experience with demonstrated expertise in project management principles, tools, and methodologies
Minimum 5+ years leading large-scale, complex healthcare system implementations (EMR, clinical systems, health benefits platforms) through full project lifecycle including sustainability planning
Proven ability to work independently with minimal supervision, managing multiple competing priorities under pressure and meeting firm deadlines
Advanced proficiency in healthcare system implementations with demonstrated understanding of health systems, operational complexity, and patient care impact
Strong leadership skills including decision-making, influencing without formal authority, and managing stakeholder expectations in matrixed environments
Demonstrated expertise in managing ambiguity and applying change management and systems thinking methodologies
Ability to communicate complex information clearly to diverse audiences from clinical staff to senior leadership

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

Senior Project Manager, Payvider Operations

Key skills