Senior Customer Support Engineer – HA Technology

Role Overview

• Provide engineering leadership and technical guidance new installation, outage and upgrades and Plant operations to meet safety, quality, and timeliness goals.
• Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.
• Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
• Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.
• Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
• Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
• Lead and program manage root cause analysis/investigation activities for product technical issues.
• Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue.
• Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.
• Support customer technical review meetings and present recommendations to champion GE's commitment technical solution
• Support unplanned/forced outages to meet reliability/availability goals
• Travel to customer location support customer technical review meetings and present recommendations

Requirements

• Bachelors’ degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation)
• Minimum 8 years of experience in installation/ commissioning/ maintenance of GE gas turbines
• Working knowledge of HA technology
• Working knowledge with power plant design and upgrades, including system analysis and testing
• Working knowledge of various GE GT/ST, BOP equipment, heavy duty gas turbine & steam turbine
• Ability to travel 25-50% of the time

Benefits

• Relocation Assistance Provided: Yes