Manage day-to-day service for an assigned commercial book, including client questions, policy changes, certificates, endorsements, audits, billing issues, and general account support.
Coordinate renewal workflows by gathering updated information, preparing applications, reviewing renewal terms, tracking timelines, and keeping producers and clients informed.
Review policies, endorsements, proposals, binders, applications, and carrier documents for accuracy.
Support remarketing efforts by organizing submissions, exposure data, carrier correspondence, and proposal information.
Communicate directly with clients, carriers, producers, and internal team members in a professional and helpful way.
Maintain accurate documentation in the agency management system and help improve workflows as the agency continues to scale.

At least two years direct experience as a middle market commercial lines account manager in an independent agency environment.
Property & Casualty license required
Strong knowledge of property, general liability, commercial auto, umbrella/excess, workers compensation, and related coverages.
Experience supporting larger or more complex commercial accounts preferred.
Experience with real estate, construction, advanced industries, life science and non-profits is a plus.
Ability to manage competing deadlines without letting details slip.
Clear communication skills and a client-first mindset.

Competitive compensation package to include: Base salary
Performance-based increases and bonus opportunities
401k with up to a 4% company match (after 90 days)
Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents
Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside
Generous flexible time off plan as well as paid holidays
Parental leave
100% remote work environment, providing necessary equipment to help create your ideal workspace

Client Manager – Commercial Lines, Middle Market

Key skills