Relationship Manager – Networking, Hospitality

Role Overview

• Act as the primary point of contact for assigned Key Accounts
• Build and maintain strong, trusted relationships with key stakeholders and decision-makers within hospitality organisations
• Lead regular customer meetings to review performance, service quality, and future opportunities
• Identify and deliver revenue growth opportunities through cross-sell, upsell, and new business within existing accounts
• Manage RFI/RFP processes, proposals, and commercial discussions
• Act as an escalation point for customer issues, ensuring timely resolution and high customer satisfaction
• Maintain a strong focus on service excellence and long-term retention
• Maintain accurate CRM records, pipeline tracking, and account documentation
• Provide regular reporting and updates on account performance, risks, and opportunities

Requirements

• Proven experience in Key Account Management/Relationship Management/Customer Success, ideally within technology or networking solutions
• Strong background in hospitality technology and networking environments (e.g. IP networks, connectivity, or digital guest solutions)
• Demonstrated ability to grow accounts through a combination of relationship management and commercial delivery
• Experience managing complex customer relationships with multiple stakeholders
• Strong commercial acumen with experience managing proposals, contracts, and negotiations
• Excellent communication, presentation, and stakeholder management skills
• Organised and structured, with strong pipeline and account planning capability
• Experience using CRM systems such as Salesforce
• Self-motivated, resilient, and comfortable operating in a fast-paced, evolving environment

Benefits

• Planet is an equal opportunity employer where diversity is valued
• Hybrid work model with three days a week in the office
• Professional development opportunities