Key skills
Time Management
About this role
Role Overview
- Managing essential pension administration tasks
- Delivering excellent customer service
- Supporting clients and their employees
- Resolving issues and building professional relationships
- Working within a supportive team environment
- Ensuring services are delivered accurately and on time
Requirements
- Previous experience of delivering excellent customer service, in a customer focused environment
- Experience of working within a customer focused environment
- Working knowledge of Microsoft Excel and Word
- Ability to prioritise and remain calm under pressure
- Accuracy and attention to detail
- Understand the need to follow established procedures
- Ability to use own initiative within a team environment
- A progressive approach to change and improvement
- Ability to think logically and solve problems effectively
- Time Management & Interpersonal Skills
- Methodical & Analytical
- Great attention to detail
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.