Support Fraud Operations’ workforce decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports
Analyze workload, capacity, and staffing challenges using business intelligence tools that incorporate data from internal and external sources
Can lead discussions with operational leaders to evaluate and determine business needs and objectives to make recommendations that enable data driven decision
Demonstrate advanced skill and proficiency with analytical procedures and workforce forecasting techniques

Advanced workforce management expertise, including forecasting, capacity modeling, and long-range staffing projections within complex operational environments
Strong analytical and quantitative skills with demonstrated experience applying statistical methods, forecasting models, and trend analysis to drive business decisions
Bachelor's Degree in Business Administration, Statistics, or related field
5+ years of experience in data analysis and reporting
Advanced proficiency in SQL and Python, with experience developing dashboards and reporting solutions in Power BI or similar tools
Strong executive communication and presentation skills, with experience delivering data-driven insights to senior leadership
Complete knowledge and understanding of business area/specialization
Advanced skill using business intelligence applications and/or cloud services
Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
Advanced skill in complex data manipulation across multiple tables
Effective data integration, normalization, and validation skills
Skill communicating data analysis and visualizations to nontechnical and senior audiences
Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

Senior Business Intelligence Analyst – Workforce Management

Key skills