You will be the first point of contact for our customers, delivering exceptional service.
In this role, you’ll handle over 60 incoming calls per day or an equivalent volume of emails, ensuring smooth daily operations through effective organisation and prioritisation of your workload.
You’ll thrive in a fast-paced environment, working collaboratively as part of a team while also taking ownership of your individual tasks.
Building strong relationships with customers will be key to your success in this role.
The working hours are between the hours of 07:25 and 17:25. Your specific hours will be determined by a rota based on business needs, with flexibility to swap shifts as needed.
Saturday shift as overtime once probation has been passed.
Working full-time in the office (TF3 3BD) for at least the first 3 months, then the option to work hybrid
3 days worked in the office and 2 days per week from home on a rota basis.

Experience in customer service, whether that be in an office, retail or hospitality.
Comfortable with working under pressure in a fast-paced environment.
Effective communication skills both written and verbal.
IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
Good attention to detail to ensure accuracy when placing orders.

Financial perks: Pension scheme, length of service rewards, and referral bonuses
Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
Community engagement: Volunteer days and collaboration with local charities
Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change

Customer Service Representative

Key skills