Senior Commercial Product Manager

Role Overview

• Define the Future of Fraud & Identity (Strategy & Vision)
• Own a cohesive product strategy across digital identity, onboarding, and fraud prevention
• Define how AI agents and autonomous decisioning systems transform fraud detection and identity confidence
• Establish a unified fraud and identity strategy that strengthens every FIS product and extends beyond core platforms
• Translate evolving fraud patterns into scalable, explainable, and high-performing solutions
• Leverage the Ecosystem (Build vs. Buy Leadership)
• Own build vs. buy vs. partner decisions across fraud and identity capabilities
• Partner deeply with leading vendors such as Socure, Sardine, and others to shape joint strategy and roadmap alignment
• Identify where FIS should differentiate vs. orchestrate, maximizing the value of the broader ecosystem
• Ensure FIS delivers a best-in-class, integrated stack, not just standalone products
• Build AI-Native, Agent-Driven Systems
• Design and deliver agent-based workflows that continuously evaluate identity risk and fraud signals
• Partner with engineering, data science, and AI partners (including Anthropic) to operationalize production-grade agent capabilities
• Move beyond static rules to adaptive, learning systems that evolve with emerging threats
• Ensure every decision is transparent, explainable, and operationally actionable
• Drive Measurable Outcomes Through Data
• Define and track success across fraud loss reduction, approval rates, customer friction, and operational efficiency
• Enable continuous experimentation (A/B testing, model tuning, agent refinement)
• Improve signal quality and decision precision, reducing false positives while increasing fraud capture
• Leverage large-scale financial and identity data to continuously refine performance
• Deliver at Scale
• Own end-to-end product delivery—from concept through commercialization
• Build solutions that operate in real time across channels and customer journeys
• Ensure solutions are modular and deployable across any financial institution, regardless of core provider
• Partner with go-to-market teams on pricing, packaging, and enablement
• Collaborate Across a Global Ecosystem
• Serve as a key product partner to internal teams and external AI and fraud/identity partners
• Align strategy across platform, partner, and product teams
• Support strategic client conversations by articulating how FIS + its ecosystem delivers differentiated outcomes

Requirements

• Product Leadership Experience managing complex enterprise or B2B products, ideally in fintech, fraud, or identity
• Proven ability to own strategy, execution, and measurable outcomes end-to-end
• Ability to operate across large, matrixed organizations and partner ecosystems
• Strong understanding of fraud typologies (ATO, identity fraud, scams, payments fraud)
• Familiarity with identity verification and risk signal providers (experience with Socure, Sardine, or similar platforms is a strong plus)
• Ability to translate evolving threats into data-driven product decisions
• Experience using data, experimentation, and KPIs to drive prioritization and performance
• Familiarity with AI/ML and agent-based systems in production environments
• Experience evaluating build vs. buy vs. partner strategies
• Ability to clearly articulate complex concepts across technical, business, and client audiences
• Experience working with clients, partners, and cross-functional stakeholders
• Strong ability to influence without authority and drive alignment

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits