Senior Quality Assurance Specialist – Operations Support

Role Overview

• Review and approve/reject printed packaging materials in a timely manner according to the production plan
• Prioritise packaging materials listed in the Exceptions Report and ensure same-day review when entered into XAL
• Review and approve printed packaging material specifications, including Version 1 and non-Version 1 documents
• Sample printed packaging materials upon request
• Compile Certificates of Analysis (CoAs) for printed packaging materials as required
• Prepare Batch Release Certificates (Commercial and Registration), including CoAs, BRCs, and CoCs, prior to Qualified Person (QP) review and within agreed timelines
• Provide clients with commercial batch documentation, including approved certificates, starting material certificates, and manufacturing/packaging batch documentation as specified in Technical Agreements or product specifications
• Coordinate the preparation and distribution of finished product samples, registration documentation, and supporting information required for product registration and business expansion activities
• Act as the primary liaison between clients and internal departments for quality-related queries and requests, ensuring responses are provided within 48 hours
• Perform training on new or updated Standard Operating Procedures (SOPs) and ensure compliance with authorised SOPs at all times
• Maintain and update QA records, databases, and logbooks regularly to support efficient and reliable operations
• Archive and retrieve QA batch documentation, logbooks, and packaging material samples as required
• Participate actively in projects aimed at improving quality assurance processes and departmental performance
• Compile assigned Product Quality Reviews (PQRs) on a monthly basis
• Perform additional duties and responsibilities as required by the department

Requirements

• Excellent attention to detail and accuracy
• Strong customer service orientation
• Effective communication and organisational skills
• Proactive, reliable, and hardworking attitude
• Proficiency in Microsoft Office applications
• Ability to work under pressure and meet strict deadlines
• Strong teamwork and collaboration skills
• Diploma-level education
• Experience in quality assurance, pharmaceutical operations, packaging review, or a related field is considered an asset

Benefits

• Generous annual leave
• Reward plans
• Flexible working schedules (dependent on role)
• Access to tailored health support
• Meaningful ways to give back to the community