Supplier Auditor

Role Overview

• You’ll be designing, developing and carrying out robust, independent risk-based audits with a focus on the Home/Household Supply Chain.
• This is to provide assurance that customer outcomes are fair and reasonable and their expectations are achieved, that regulatory practice is being adhered to, technical claims best practice is operating with appropriate outcomes being delivered and that any leakage or other financial risk is effectively managed.
• You’ll also be responsible for ensuring that suppliers are actively performing and complying with contractual goals and SLA’s.
• Accountable for the control and analysis of Supplier audit outcome data, sharing, and reporting identified trends, where applicable recommending data driven solutions to stakeholders, supporting improvements and outsource operational efficiencies within supplier firms
• Developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practices and the impact of inefficient processes or poor outcomes on customer journey, leakage, other financials and fraud
• Designing and developing relevant and effective audit approaches, capturing mechanisms which are flexible in nature to accommodate our changing business needs and to allow us to capture, monitor and measure performance
• Managing relationships with senior stakeholders within each supplier, ensuring scoping, attendance, agendas and feedback is delivered effectively and ensure you’re effectively communicating results
• Completing both on-site and remote risk-based audits – able to interpret and apply technical knowledge to contract builds and terms in order to develop relevant audit questions and deliver independent, balanced, accurate and evidence-based reporting
• Completing and applying root cause analysis, including assessment of Systems and Controls, Complaints (including FOS) and identifying areas for indemnity savings, strengths and areas for development and providing focused solutions

Requirements

• Strong audit experience within the supplier/supply chain space in a regulated environment such as insurance, financial services etc.
• Strong analytical skills – able to interpret MI and identify areas of risk and opportunity and able to communicate this clearly to a wide range of stakeholders – so strong communication and stakeholder engagement skills are a must
• Coaching ability is highly advantageous to ensure we’re developing our own internal teams as well as within the external supply chain

Benefits

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme
• all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….