Define the vision, architecture, and roadmap for enterprise-scale student support Conversational AI chatbot solutions.
Own the end-to-end strategy, design, and delivery of conversational AI platforms.
Lead the development and optimization of chatbots using CX Agent Studio, Dialogflow CX and GCP services.
Manage and mentor a team of developers and engineers, including remote team members.
Establish priorities, KPIs, and success metrics to balance delivery, quality, and innovation.
Collaborate with cross-functional stakeholders to align solutions with business needs.
Ensure chatbot solutions are scalable, secure, and aligned with enterprise architecture standards.
Oversee budget planning, forecasting, and cost optimization for chatbot platforms and cloud infrastructure.
Monitor system performance, usage analytics, and continuously improve chatbot effectiveness.
Drive adoption of best practices in software engineering, DevOps, and agile methodologies.
Provide regular updates to leadership on project progress, risks, and financial status.
Ensure compliance with data privacy, security, and accessibility standards.
Champion continuous improvement and innovation in AI-driven student support.
Champion agile processes.
Manage relationships with external vendors and partners, including contract coordination, deliverable tracking, and service quality assurance.

6+ years of experience in software development, systems integration, or IT solutions
2+ years of leadership experience managing technical teams
5+ years of experience with cloud platforms (GCP strongly preferred)
1+ year of experience with conversational AI platforms
1+ year of experience with budgeting, cost management, and financial planning for IT projects
1+ year of experience managing budgets and vendor/platform costs
Bachelor's degree from an accredited institution or an equivalent level of experience in Computer Science/Information Technology

IT Manager

Key skills