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Associate Learner Support Representative at Strategic Education, Inc | JobVerse
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Associate Learner Support Representative
Strategic Education, Inc
Remote
Website
LinkedIn
Associate Learner Support Representative
United States
Full Time
4 weeks ago
$19 USD
No Visa Sponsorship
Apply Now
About this role
Role Overview
Assist students in creating and managing their accounts
Guide students through the process of adding courses and navigating their learning environment
Provide detailed support on accessing and utilizing resources available through the Sophia platform
Explain the functionality and features of Sophia
Help students resolve login issues by providing instructions for password resets
Troubleshoot basic technical issues
Identify and escalate more complex issues to the appropriate internal teams
Requirements
1+ year of Contact Center/Admin (phone/chat) experience is preferred
Experience working in education or academia
Proficiency in Microsoft Office
Bilingual Speaker preferred (Spanish)
High school diploma
Applicants must be authorized to work in the United States
Visa sponsorship is not available for this position.
Benefits
Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay if applicable
Apply Now
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