Associate Learner Support Representative

Role Overview

• Assist students in creating and managing their accounts
• Guide students through the process of adding courses and navigating their learning environment
• Provide detailed support on accessing and utilizing resources available through the Sophia platform
• Explain the functionality and features of Sophia
• Help students resolve login issues by providing instructions for password resets
• Troubleshoot basic technical issues
• Identify and escalate more complex issues to the appropriate internal teams

Requirements

• 1+ year of Contact Center/Admin (phone/chat) experience is preferred
• Experience working in education or academia
• Proficiency in Microsoft Office
• Bilingual Speaker preferred (Spanish)
• High school diploma
• Applicants must be authorized to work in the United States
• Visa sponsorship is not available for this position.

Benefits

• Medical, dental, vision, life and disability plans
• Well-being incentives
• Parental leave
• Paid time off
• Certain paid holidays
• Tax saving accounts (FSA, HSA)
• 401(k) retirement benefit
• Employee Stock Purchase Plan
• Tuition assistance
• Entertainment and retail discounts
• Overtime pay if applicable