About this role

Responsible for ensuring the delivery of day to day IT operational services to the client from suppliers.
Accountable for the stability and quality of those supplier-delivered services and support the remediation of any disruptions or broader operational issues in an efficient and orderly manner.
Instrumental in ensuring the IT Supply chain meet their contractual commitments in the delivery of IT operational services.
May need to support the Release Manager on occasion and some experience in managing releases would be advantageous.

Must have experience of managing suppliers to commercial framework agreements, ensuring value for money and fairly representing the service provider within the FCA.
Must have experience of service management disciplines within the development life cycle and in-service delivery life cycle.
Excellent problem solving, leading service-related operational escalations and issues to successful resolution with the Product Group team.
Working experience in a DevOps environment
within an end-to-end delivery and servicing structure including product, analysis, risk management, architecture, build, environments, releases, budgeting and service management.

IT Service Manager

Key skills