Program Manager – Product PMO

Role Overview

• Responsible for delivery of very large, complex programs including groups of inter-related projects targeted to meet one or more key company strategic business goal(s).
• Accountable for establishing project/program management framework, tracking progress, managing risk, and controlling change in order to ensure delivery that meets time, cost and quality objectives.
• Understands Portfolio priorities and drives successful business outcomes within the program and aligned projects per aligned priorities.
• Manage all aspects of multiple interrelated projects within the program to ensure the overall program is aligned to and directly supports the achievement of strategic business objectives.
• Align project/program plans and interdependencies to ensure Program Roadmap success and Resources capacity.
• Performs program level governance review of all associated projects to ensure they are tracking to be on time, within budget, and defect free to ensure customer value commitment.
• Proactively monitor projects on an ongoing basis, evaluating progress, and working with project teams to mitigate risk and drive effective issue resolution across program.
• Coach/Mentor other PMO team members on policies and procedures and best practices.
• Supports all internal and externally driven audits of projects within program.
• Engages cross project interdependency scheduling to ensure project interdependencies are documented and tracked including defining critical program level milestones within each project for visibility.
• Provides effective leadership and coaching to all stakeholders ensuring effective delivery of project/program outcomes in terms of cost, schedule, budget and quality.
• Creates and maintains program plans for all active aligned projects and status reporting regarding program-level milestones, success criteria, deliverables, dependencies, risks and issues, effectively communicating including executive leadership.
• Develop and maintain stakeholder engagement plans to ensure alignment and commitment across interdependent teams.
• Maintain formal governance documentation (e.g., program charters, risk registers, dependency logs) in accordance with company standards and Product Development Life Cycle (PDLC) and Software Development Life Cycle (SDLC) processes.

Requirements

• Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Project Management and/or Computer Science or related field.
• Project Management Professional (PMP) certification or related certifications or equivalent work experience
• Typically a minimum of 12 or more years of progressive related experience in program management
• Demonstrated program management experience and people leadership and mentorship in business and technical environments
• Experience in financial institutions or similarly regulatory industries and/or software development processes with background in the data processing environment, application systems, and communication systems.
• Ability to handle multiple complex projects within program/programs, to work independently, have excellent follow-up, and meet tight deadlines for deliverables.
• Possess excellent analytical and problem-solving abilities, and be able to deal effectively with ambiguity and constant change.
• Excellent oral, written and interpersonal skills to interact proficiently with executive leadership, staff and vendors.
• Demonstrated ability to lead through influence and drive alignment across diverse stakeholder groups.
• Highly engaged, self-starter with ability to balance achieving business results, fostering collaboration and influencing business strategies.
• Proactive in identifying and driving process improvements and documenting efficiency gains within the organization.
• Demonstrated experience with Agile and Waterfall methodologies.

Tech Stack

• PMP
• SDLC

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.