Associate Relations Partner

Role Overview

• Manage a caseload of associate relations matters, including performance concerns, misconduct, workplace conflict, policy interpretation, and other escalated associate issues.
• Conduct prompt, fair, and well-documented investigations, including intake, interviews, fact gathering, findings, and recommendations.
• Partner with People Leaders on performance management matters, including coaching, documentation, corrective action, and performance improvement planning.
• Advise People Leaders on associate relations issues with a focus on consistency, fairness, policy alignment, and risk mitigation.
• Identify recurring themes across cases and recommend practical process, leadership, or organizational interventions.
• Prepare and analyze associate relations reports and dashboards, including trends in case volume, issue type, outcomes, and organizational hotspots.
• Provide regular reporting to key stakeholders on trends, metrics, and insights.

Requirements

• Typically has Bachelors’ degree or equivalent experience + 8 years of experience or Masters’ degree +6 yrs of experience.
• Significant experience in associate relations, HR business partnership, performance management, investigations, or a related Human Resources discipline.
• Demonstrated experience managing complex associate relations cases and advising leaders on sensitive workplace matters.
• Strong investigation skills, including interviewing, documentation, fact assessment, and sound judgment.
• Demonstrated experience coaching managers through performance issues and accountability actions.
• Strong analytical skills, including the ability to interpret case data and translate findings into practical recommendations.
• Excellent written and verbal communication skills, with the ability to influence without direct authority.
• Strong judgment, discretion, and ability to manage confidential information.

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage