Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
A minimum of 3 years in Azure Cloud support experience
Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices.
Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes.
Delivering exceptional client service delivery throughout the service lifecycle
Configure monitoring and alerting on physical and virtual infrastructure. Manage and maintain physical and virtual components (including Atmosera’s management stack). Perform quality assurance checks on migrated and greenfield environments.
Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices.
Manage and administer Windows & Linux Servers. Configure and administer hypervisors (Hyper-V and VMware).
Participate in an on-call rotation for escalated support to meet SLAs.
Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments.

Bachelor's degree in a technical field or equivalent experience.
3+ years of experience in support administration, specifically with Azure Cloud
Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing).
Backup & Recovery: Demonstrated ability to optimize Commvault performance and troubleshoot complex issues
Hypervisors (Hyper-V, VMware).
ITIL best practices for incident and problem management.
Excellent written and verbal communication skills with the ability to present technical information to clients.
Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation.
Ability to work independently and as part of a team
Microsoft Azure Admin (AZ 104)
Must obtain within 90 days of employment or subject to termination
Ability to pass US Public Trust background check.

100% Employer-Paid Health, Vision, and Dental Insurance for employees
Company-Paid Life, AD&D, Short and Long-Term Disability Insurance
Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off
11 Paid Holidays
Community Service Leave
Employee Recognition and Reward Program

Cloud Support Administrator

Key skills