Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
Verify all customer instructions are complete and all necessary permits/ licenses are in place to meet country requirements.
Responsible for determining carrier based on rate, availability, and customer service provided.
Confirms customs clearance
Collaborate with service partners & brokers for pre-alerts and to resolve clearance issues
Communicate with customers, agents, brokers and colleagues in a professional and courteous manner
Receive, review, verify and process import and export documentation in compliance with all appropriate regulations.
Inform customers of customs clearance, delivery instructions and other required information
Prepare, route, and cut air bills and manifests
Identify, document and escalate shipping irregularities and non-conformance
Responsible for handling non-conformances and rescheduling shipments if needed.
Other duties as assigned

At least 1 year of customer service experience
Must be at least 18 years old and have a high school diploma or GED
Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
Knowledge of US and world geography and time zones is preferred
Call Center experience is preferred
Must have outstanding communication, customer service, and organizational skills
Be able to operate in a fast-paced and demanding environment
Be flexible
with the ability to work additional hours as business requires
Strong attention to detail and accuracy
Desire to exceed customer’s expectations

Logistics Coordinator, Fri-Tues 3pm-11pm EST

Key skills